A proposal to develop the organisational capability needed to support the introduction and use of generative AI across Solstice Energy.
Solstice Energy is progressing the introduction and use of generative AI across the organisation. This proposal outlines an approach to developing the organisational capability needed to support that transition.
The purpose of the program is to establish a consistent baseline of AI knowledge and practice across Solstice, while providing more advanced development for employees who are already using AI regularly.
The program is intended to complement Solstice's broader work on AI strategy, governance, technology and use cases rather than replace it. Everything past this point is a proposed shape. The module structure and the examples would be confirmed through co-design with the working group before any material is built.
An AI working group has been established with representation from across the business and is meeting regularly. A strategy on a page is being prepared for the Board, governance arrangements are being developed through Legal and Compliance in consultation with IT, and Claude Teams and Microsoft Copilot are already in use within parts of the organisation.
Solstice has also surveyed approximately 100 employees about their current experience with AI. The results indicate that AI use is already relatively widespread, but that capability varies considerably.
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We held a discovery session with stakeholders from People and Culture, Legal and Compliance, and IT, and worked through the results of the employee survey. Four points from that conversation shape what is proposed here.
Select a component to open it.
We would review the existing employee survey, the AI strategy and the emerging governance material to establish the requirements that should be reflected in the training. This would include working with the AI working group, Legal, Compliance and IT so that the program reflects the actual operating environment at Solstice rather than generic AI guidance.
We would develop a tiered capability program that accommodates different levels of existing AI experience. The precise module structure would be confirmed through co-design rather than predetermined by this proposal. The three levels and the indicative module list are set out below this section.
Learning materials would be developed using Solstice examples, systems and governance requirements. Where possible, activities would be based on decisions and tasks employees are likely to encounter in their actual roles, so different examples may be developed for service delivery, retail and customer service, and corporate functions.
The program would be piloted with the working group before broader rollout. The sessions are practical rather than presentation based. Participants work directly with the AI tools and apply the concepts to relevant tasks and examples.
Depending on the selected option, materials would be developed so that Solstice can continue elements of the program internally. This may include facilitator materials, a self paced online module, development of internal champions, preparation of support and help desk staff, and a recommended approach for refresher and new starter training.
Available under Options B and C. An employee works through a series of realistic decisions, receives an explanation of why each answer holds up, and keeps a short summary at the end. Three screens from a recent build are shown below.
For employees requiring a baseline understanding of AI, its application at Solstice, permitted use, accountability and basic risk controls. The session opens by removing the mystery. A language model predicts the next word from the context it is given, and once that is understood most of the apprehension goes with it.
For employees already beginning to use AI in their work, with greater emphasis on prompting, context, constraints, verification and application to real work. Tools open, real tasks on screen, everyone working alongside the facilitator. Participants leave knowing the expected standard for anything they send.
For regular users and AI champions. Reusable prompts, working across documents and data, agents and workflows, and the additional responsibilities that come with developing AI enabled practices for other people to use.
Seven modules, drawn from the survey and the discovery session. The final list would be agreed with the working group in co-design. Governance and appropriate use is developed first, so the practical modules sit inside the boundaries set by the strategy and the policy.
The number of modules built depends on the option. Option A covers modules 01 to 03, Option B covers 01 to 05, and Option C covers all seven.
Subject to the availability of the working group and the relevant stakeholders.
Opposite worked with Solstice Energy in 2024 on strategy refinement, mapping business processes and translating the strategy into a storyboard. The same three people would carry this program from co-design through to handover. Select a card to see areas of expertise.
Damien helps organisations make complex systems safer, simpler and easier to use, with particular expertise in transport and infrastructure. He translates safety, regulatory and ergonomic requirements into practical improvements to frontline experience, combining analysis with facilitation and design so that solutions are adopted.
Nick has more than 18 years of experience across transport, energy, construction and government, leading Opposite's work in human factors, safety, leadership and system improvement. He brings psychological insight and human centred design together to make complex, safety critical work more practical.
Tim works across infrastructure, property, health and other high risk settings, specialising in critical risk, psychosocial hazards and practical safety systems. He turns complex obligations into clear tools, guidance and capability initiatives that let leaders and frontline teams work safely and confidently.
The options use the same overall methodology but vary in the breadth of material developed, the number of sessions delivered and the level of internal capability established.
| Option AFoundations | Option BFull Rollout | Option CRollout & Capability Build | |
|---|---|---|---|
| Investment, ex. GST | $19,600 | $29,400 | $48,050 |
| Sessions | 8 | 14 | 20 |
| Design days | 4 | 6 | 8 |
| Delivery days | 4 | 6 | 11 |
| Delivery model | Run once by us | Run by us, then handed over | Run by us, then handed over |
| Modules developed | 01 to 03 | 01 to 05 | All seven |
| Co-design and survey review | Included | Included | Included |
| Face to face and online delivery | Online only | Included | Included |
| Self paced online material | Not included | Included | Included |
| Facilitator materials | Session notes only | Full pack | Full pack |
| Handed over for Solstice to rerun internally | Not included | Included | Included |
| Champion coaching | Not included | Not included | Included |
| IT and Legal capability session | Not included | Not included | Included |
| Governance and policy support | Not included | Not included | Included |
Travel. Option A is delivered online only, so no travel is required. Options B and C include face to face sessions in Hobart and Launceston. Travel and accommodation are not included in the figures above and would be agreed separately once the session schedule is set.
Where Solstice wishes to establish the fundamentals before determining the extent of further capability development.
Coverage across the organisation, with the working group equipped to continue the program.
Establishing both employee capability and the internal mechanisms required to maintain the program after implementation.
| Additional services | What it covers | Price (ex. GST) |
|---|---|---|
| Survey analysis by business area | The raw survey results analysed by business area, so that capability and hesitation can be located rather than estimated. | $5,900 |
| Ninety day review | One round of refresher sessions and a short assessment of what has changed since the rollout. | $7,850 |
| LMS packaging | The self paced material packaged for the Solstice learning management system, with completion tracking. | $11,700 |
| Additional sessions | Where participant numbers exceed the allowance, or a team requires a dedicated session. | $1,150 each |
The proposed budget assumes that Solstice will provide access to the existing survey results and relevant strategy and governance material, make the working group available for co-design, coordinate rooms and participant scheduling, and provide one consolidated round of feedback on materials.
The scope does not include development of Solstice's AI strategy or policy, technology licensing or configuration, or detailed identification of AI use cases for individual teams. These may interact with the capability program but represent separate streams of work.
Travel and accommodation are excluded from all figures. Option A requires no travel. Options B and C include face to face delivery in Hobart and Launceston, and travel would be agreed separately once the schedule is set.
All prices exclude GST. The pricing is based on consulting and facilitation at $2,950 per day and design and development at $1,950 per day. Rates hold for 90 days from the date of this proposal.