A proposal to develop the organisational capability needed to support the introduction and use of generative AI across Solstice Energy.
Solstice Energy is progressing the introduction and use of generative AI across the organisation. This proposal outlines an approach to developing the organisational capability needed to support that transition.
The purpose of the program is to establish a consistent baseline of AI knowledge and practice across Solstice, while providing more advanced development for employees who are already using AI regularly.
The program is intended to complement Solstice's broader work on AI strategy, governance, technology and use cases rather than replace it. Everything past this point is a proposed shape. The module structure and the examples would be confirmed through co-design with the working group before any material is built.
An AI working group has been established with representation from across the business and is meeting regularly. A strategy on a page is being prepared for the Board, governance arrangements are being developed through Legal and Compliance in consultation with IT, and Claude Teams and Microsoft Copilot are already in use within parts of the organisation.
Solstice has also surveyed approximately 100 employees about their current experience with AI. The results indicate that AI use is already relatively widespread, but that capability varies considerably.
Drag any corner to reshape the board.
The survey identified several practical areas where employees want more guidance. It also identified concerns about the potential impact of AI on roles, and about inconsistent practice in reviewing AI generated outputs.
We would review the existing employee survey, the AI strategy and the emerging governance material to establish the requirements that should be reflected in the training. This would include working with the AI working group, Legal, Compliance and IT so that the program reflects the actual operating environment at Solstice rather than generic AI guidance.
We would develop a tiered capability program that accommodates different levels of existing AI experience. The precise module structure would be confirmed through co-design rather than predetermined by this proposal.
For employees requiring a baseline understanding of AI, its application at Solstice, permitted use, accountability and basic risk controls. The session opens by removing the mystery. A language model predicts the next word from the context it is given, and once that is understood most of the apprehension goes with it.
For employees already beginning to use AI in their work, with greater emphasis on prompting, context, constraints, verification and application to real work. Tools open, real tasks on screen, everyone working alongside the facilitator. Participants leave knowing the expected standard for anything they send.
For regular users and AI champions. Reusable prompts, working across documents and data, agents and workflows, and the additional responsibilities that come with developing AI enabled practices for other people to use.
The modules below show the likely shape and depth of the material. They are drawn from the survey and the session on 21 August, and the final list would be agreed with the working group in the co-design session. Governance material would be developed first so that the practical training sits inside the boundaries established by the strategy and the policy.
How many modules are built depends on the option. Option A covers the core content, Option B extends it across all three levels, and Option C adds the advanced material.
Learning materials would be developed using Solstice examples, systems and governance requirements. Where possible, activities would be based on decisions and tasks employees are likely to encounter in their actual roles, so different examples may be developed for service delivery, retail and customer service, and corporate functions.
The program would be piloted with the working group before broader rollout. The sessions are practical rather than presentation based. Participants work directly with the AI tools and apply the concepts to relevant tasks and examples.
Depending on the selected option, materials would be developed so that Solstice can continue elements of the program internally. This may include facilitator materials, a self paced online module, development of internal champions, preparation of support and help desk staff, and a recommended approach for refresher and new starter training.
Available under Options B and C. An employee works through a series of realistic decisions, receives an explanation of why each answer holds up, and keeps a short summary at the end. Three screens from a recent build are shown below.
Subject to the availability of the working group and the relevant stakeholders.
Damien would lead the co-design process and facilitate the training. His role focuses on translating the capability requirements into practical learning experiences and making sure the program is relevant to the work undertaken across Solstice.
Nicholas would oversee the overall program architecture, including the capability levels, the learning methodology and the alignment between the training program and the broader AI strategy and governance arrangements at Solstice.
Tim would support the technical and governance components, including the work with IT and the help desk and the development of material relating to decision quality, appropriate use and AI governance.
The options use the same overall methodology but vary in the breadth of material developed, the number of sessions delivered and the level of internal capability established.
| Option AFoundations | Option BFull Rollout | Option CRollout & Capability Build | |
|---|---|---|---|
| Investment, ex. GST | $19,600 | $29,400 | $48,050 |
| Sessions | 8 | 14 | 20 |
| Design days | 4 | 6 | 8 |
| Delivery days | 4 | 6 | 11 |
| Co-design and survey review | Included | Included | Included |
| Core capability modules | Included | Included | Included |
| Beginner, intermediate and advanced material | Not included | Included | Included |
| Face to face and online delivery | Online only | Included | Included |
| Self paced online material | Not included | Included | Included |
| Facilitator materials | Basic notes | Included | Included |
| Champion coaching | Not included | Not included | Included |
| IT and Legal capability session | Not included | Not included | Included |
| Governance and policy support | Not included | Not included | Included |
Where Solstice wishes to establish the fundamentals before determining the extent of further capability development.
Coverage across the organisation, with the working group equipped to continue the program.
Establishing both employee capability and the internal mechanisms required to maintain the program after implementation.
| Additional services | What it covers | Price (ex. GST) |
|---|---|---|
| Survey analysis by business area | The raw survey results analysed by business area, so that capability and hesitation can be located rather than estimated. | $5,900 |
| Ninety day review | One round of refresher sessions and a short assessment of what has changed since the rollout. | $7,850 |
| LMS packaging | The self paced material packaged for the Solstice learning management system, with completion tracking. | $11,700 |
| Additional sessions | Where participant numbers exceed the allowance, or a team requires a dedicated session. | $1,150 each |
The proposed budget assumes that Solstice will provide access to the existing survey results and relevant strategy and governance material, make the working group available for co-design, coordinate rooms and participant scheduling, and provide one consolidated round of feedback on materials.
The scope does not include development of Solstice's AI strategy or policy, technology licensing or configuration, or detailed identification of AI use cases for individual teams. These may interact with the capability program but represent separate streams of work. Travel and accommodation, where required, would be agreed separately.
All prices exclude GST. The pricing is based on consulting and facilitation at $2,950 per day and design and development at $1,950 per day. Rates hold for 90 days from the date of this proposal.